Shipping and Returns
UK – £5.00
Within the EU – £7
International – £10
Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Alan Auctor
We sincerely hope you love anything you buy from us, however if you wish to return or exchange your purchase from AlanAuctor.com please be aware of the following points:
The cost of returning the item to us is your responsibility, unless you are making an exchange.
In the case of an exchange we will refund you the cost of sending the exchanged item back.
Please make sure that you:
- Return or exchange the item within 14 days of receiving your purchase.
- Ensure that the item being returned is in good condition with all tags and labels attached (Specifically there must be no marks on them).
- Ensure that you have a proof of purchase.
Please email us at firstname.lastname@example.org using the subject header RETURN/EXCHANGE and we will send you a returns form that must be completed and returned along with your item to:
The Round Chapel
1d Glenarm Road
The item is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery. The cost of returning the item to us is also your responsibility. We will issue you a refund (including original postage charge) on receipt of the return or exchange the item for a different size if available.
INTERNATIONAL SHIPPING – TERMS & CONDITIONS
Items in your order that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
If you refuse a shipment from Alan Auctor, you are responsible for the original postage fees, any Import Fees that are incurred on the package, and the cost of the package being returned to us. This amount will be deducted from your refund. Please email your shipping and handling questions to email@example.com.